Allergens
Please tell us about allergies before ordering. FoodBox handles common allergens in the same kitchen and cannot guarantee an allergen-free environment.
Changes, cancellations and refunds
Food is prepared specifically for confirmed orders. Contact FoodBox as soon as possible if you need to change or cancel an order. Refund availability depends on whether preparation has started.
Storage and reheating
Keep chilled food refrigerated and follow the storage and reheating instructions supplied with your order.
Privacy and payment
FoodBox uses the contact and delivery details you provide to prepare, fulfil and support your order. Card payments are processed by Stripe; FoodBox does not receive or store your full card number. Account and order information is stored using Firebase services. Contact FoodBox if you need help with your information.
Still have a question?
Contact us before ordering if you are unsure about an allergen or order condition.